Shipping & Returns

Shipping

Shipping is free on all orders within the United States. Orders ship within 2–4 business days of purchase. Currently, ZURA ships within the United States only. You will receive a tracking number by email once your order has shipped.

Shipping times in transit vary by carrier and location and are separate from processing time.

Returns & Refunds

Because ZURA is a topical, single-use skincare product, we can only accept returns on unopened, unused items within 30 days of delivery. For hygiene and safety reasons, opened or used bottles cannot be returned.

• To start a return, email aj@zura.beauty with your order number.
• Approved returns are refunded to the original payment method within 5–10 business days of receipt.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at aj@zura.beauty with photos of the item and packaging, and we will arrange a replacement or refund at no cost to you.

Wholesale Orders

Shipping and return terms for wholesale/clinic accounts are confirmed individually as part of the wholesale agreement. Contact aj@zura.beauty for details.

Questions

Reach us any time at aj@zura.beauty.